Unhappy customers: your greatest source of learning
When it comes to feedback, bad news is good news. Encourage customer feedback by saying, “If you have bad news, tell me. If you have good news, tell the whole world.”
When it comes to feedback, bad news is good news. Encourage customer feedback by saying, “If you have bad news, tell me. If you have good news, tell the whole world.”
The bitter medicine of feedback is not about being nice or positive but about showing commitment and support. Giving feedback will succeed when the subject genuinely knows and believes that you are committed to their success. VIDEO TRANSCRIPT How do you give feedback to a colleague or team member? And remember, feedback when given nearly […]
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