Unhappy customers: your greatest source of learning
When it comes to feedback, bad news is good news. Encourage customer feedback by saying, “If you have bad news, tell me. If you have good news, tell the whole world.”
One day, it will come true
No matter what the vessel or who the skipper, to get to the destination you dream of, you need a sail and a rudder. You need a force that pushes the ship forward and you need a mechanism to point the ship in the desired direction. It is that easy, and that difficult. Find your force and find your direction. One day, your dreams will come true.
Fadi Ghandour: Culture is the ultimate differentiator
Culture and values are a top responsibility for CEOs of both start-up companies and large corporations. A company with a strong and consistent culture requires less command-and-control management and empowers employees to take initiative, innovate, and serve customers well, says Fadi Ghandour.
100 quotes for leadership inspiration
From sense of urgency and patience to adaption and learning from failure. A fast way to become a better leader is by learning from others. Wisdom stemming from decades of doing and thinking can be elegantly expressed in a quote.
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