Here are 12 things that it will always be useful to do more of:

1. Focus more on opportunities than on problems
2. Deal more with substance than with appearance
3. Ask more than you answer
4. Listen more than you speak
5. Develop others much and yourself more
6. Share more of your thinking
7. Lift others more than yourself
8. Spend much time with your customers and more with your staff
9. Delegate authority more than you make your own decisions
10. Apply more patience and understanding to situations
11. Break more barriers
12. Thank others more.